Introduction of the Policy

Our Shipping and Delivery Policy applies to all orders placed through RetailerShakti.com and its mobile application. By placing an order, the buyer agrees to this policy and our Terms and Conditions. We are committed to providing a smooth and reliable experience by delivering orders promptly and securely through trusted carriers. Once an order is dispatched, tracking details will be provided. In the event of any delays, we will communicate promptly and take necessary steps to resolve the issue, ensuring buyer satisfaction remains our top priority.

Order Processing Time

Order processing time refers to the duration required to prepare an order for shipment after it has been received. This includes payment verification, product picking, and packing. Here are some guidelines -

• Orders are typically processed within Service Level Agreement promised before dispatch (excluding weekends and holidays).
• We will send an order confirmation email once the buyer places the order and another notification when we ship it.

Shipping Rates

Shipping rates are determined based on factors such as package weight, dimensions, delivery destination, and selected shipping speed. These rates are calculated and clearly communicated at the time of order placement. Here are some guidelines -

• Shipping Costs - Shipping costs are calculated and displayed at checkout based on the buyer's location and selected delivery method, including standard, express, and next-day options. Free shipping is available on orders exceeding a specified amount, as outlined on our website.
• Platform Fee - A convenience fee is applicable to all orders and is subject to change from time to time.
• Fee Adjustments - RetailerShakti.com reserves the right to modify or waive shipping or platform fees for promotional purposes or under special circumstances.

Delivery Timeframes

Shipping timelines may vary depending on the delivery location and are clearly displayed in the buyer's mobile app. Buyers can also track their orders by logging into their accounts on our website.

Delayed or Lost Shipments

In the event of a delayed or lost shipment, buyers are advised to contact our Customer Service team for assistance. We will coordinate with the carrier to track the package, investigate the issue, and provide an appropriate resolution, which may include reshipment or a refund, depending on the circumstances. Please note that RetailerShakti.com is not responsible for delays caused by the carrier or external factors such as weather conditions, customs clearance, or other unforeseen events.

Changes to Your Order

Once an order is placed, modifications may be limited due to processing timelines. If the buyer wishes to update or change any order details, we recommend contacting our Customer Service team at the earliest. While we will make every effort to accommodate such requests, changes may not be possible if the order has already been shipped.

Customer Service Support

Our Customer Service team is available from Monday to Saturday, between 10:00 AM and 06:00 PM, to assist with any queries or concerns related to orders, shipping, and delivery. For prompt support and a seamless shopping experience, you may contact us at care@retailershakti.com or call us at 6292002002 during business hours.